Client Relationship Management (CRM) Software
Maintaining a thorough connect with the userbase is the need of the hour for any business as well as organization. It is a known fact that companies providing customized service with personalized touch always excel and have an edge over the market. With a highly competitive socioeconomic paradigm in place, it has become very difficult to sustain clients, and businesses with better client relationships offering proficient services are the ones profiting in the end.
We at A-1 technology understand the importance of one-to-one services but have also been emphasizing on the fact that burning resources and targeting userbase by adding employees can never be a solution. This is the reason why we have been helping our clients, with client relationship management (CRM) software solutions to personalize many automated tasks and better serve customers. It is an era of technology and automation of basic task can remove redundant processes and streamline your services.
We provide a CRM solution that is fully integrated into both your business process and your customer interaction processes. We also are familiar with technologies like interactive voice response (IVR) and e-mail management, with considerable experience around a variety of application integration tools.
Our CRM Services:
- Team work.
- Sales management.
- Analytic reporting.
- Business Consulting.
- Maintenance & Support.
- Testing overall framework.
- Settings and administration.
- Integrating overall services.
- Business Marketing Campaigns.
- Customer service management.
- Marketing activity management.
- Enhanced Customer Satisfaction.
- Building an overview of Road-map.
- Improved Customer Communication.
- More Control over Business Processes.
We have a team of highly skilled and dedicated CRM consultants that have years of expertise in custom CRM software solutions. We brainstorm with our clients on various issues, taking their inputs every step of the way in order to understand their business processes and targeted userbase and market. This results in extensive product development as per the requirement of the client. We also provide efficient maintenance support for the CRM software to increase performance and availability while minimizing downtime.
Our CRM software solutions range from tasks automation for tracking the history of existing clients to enhanced lead derivatives which tracks new opportunities. With timely notifications to various queries and activities of the customer, businesses are able to identify new areas where efforts are required to generate more leads. Over the years we have engaged with a plethora of clients globally and helped them organize and manage their business processes which has resulted in higher growth and a better positioning of their business in the competitive environment.